Billing and Refunds Policy
Your satisfaction is our top priority. We hope you love what you ordered, but if something isn’t right, let us know. If you’re not absolutely satisfied with your purchase, we can exchange your item for something new or refund your money with 30 business days. See below for more details on our return and refund policy.
 
  • If you receive an item you are dissatisfied with, you can return it for any reason within 60 days of the original purchase date or exchange it for a different item. Contact Customer Service via the form below for assistance, and please have your order number available for faster service. 
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  • If requesting a refund, you will receive a full merchandise refund via your original form of payment within 30 business days. Our Customer Service department will contact you to ensure that your refund has been processed properly, so please include your email address and phone number so that we can assist you promptly.
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  • If you would like to exchange your item, our Customer Service department will work with you to select the new item and ship it to you within 5 business days.
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  • Report items that are damaged or missing within 5 days of delivery so that we can ship you a replacement product.
  • Arcadia Publishing does not accept returns for digital products. If you have encountered a problem with your ebook download, please contact Customer Service via the form below.

 
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