Website Support

As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. If you need help and you have had trouble reaching us over the phone, please contact us using the Website Support form below.


At Arcadia Publishing, our first priority is to you, our customers. If something is wrong with your order, or you’re not satisfied with your purchase, don’t worry! That’s why we work to provide the best customer service around. Just choose one of the options we have below to get in touch with us.

If you’re wondering how to return a recent online order, you can find our company return policy. Please note that all returns must be approved before they can be processed. We cannot process a return for purchases made outside of our website.

To Get in Touch With Us by Phone
Our customer service department is always ready to help by phone. Our customer service agents can help you place an order, check on the status of your existing order, or even process a return. Just call (843) 853-2070 and press 1 to be connected to our customer service department.

Please note that our business hours are Monday – Friday, 8:30AM – 5:30PM, EST. If you call outside of business hours or if we are helping another customer, please leave us a message with your name and phone number, and a customer service agent will call you back within one business day.

To Get in Touch With Us by Email
If you would prefer to not call us, that’s no problem. Our customer service team is also available 24/7 by email. Just send us a message with your comment or question to, or use our form below. If you are contacting us about a recent order, please be sure to include your order number in your message, or the name the order was placed under.

Our goal here at Arcadia is to provide the best experience possible for our customers, and we believe that step one is to provide exceptional customer service. We look forward to hearing from you!


Fields marked with an asterisk are required.
If this is regarding a recent purchase, please include your order number or customer reference number.