Website Support

At Arcadia Publishing, our first priority is to you, our customers. If something is wrong with your order, or you’re not satisfied with your purchase, don’t worry! That’s why we work to provide the best customer service around.

If you’re wondering how to return a recent online order, you can find our company return policy here. Please note that all returns must be approved before they can be processed. We cannot process a return for purchases made outside of our website.

If you have a question about an online order or are experiencing an issue with our website, feel free to send us a message with your comment or question to, or use our form below. If you are contacting us about a recent order, please be sure to include your order number in your message, or the name the order was placed under.

Our goal here at Arcadia is to provide the best experience possible for our customers, and we believe that step one is to provide exceptional customer service. Our Customer Service team will respond back to you within one business day. Our office hours are Monday – Friday, 8:30AM – 5:30PM, EST. We look forward to hearing from you!

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If this is regarding a recent purchase, please include your order number or customer reference number.