Billing and Refunds

Your satisfaction is our top priority. We hope you love what you ordered, but if something isn’t right, let us know. If you’re not absolutely satisfied with your purchase, we are more than happy to process a refund to your original form of payment, or help you select a different item. See below for more details on our return and refund policy.
  • If you receive an item you are dissatisfied with, you can return it for any reason within 30 days from the delivery date. Contact Customer Service via the form below for assistance. Please be sure to include your order number for faster service.
  • If requesting a refund, you will receive a full merchandise refund to your original form of payment within 30 business days. Our Customer Service department will contact you to ensure that your refund is processed properly, so please include your email address and phone number so that we can assist you promptly.
  • Report items that are damaged or missing within 30 days of delivery so that we can ship you a replacement product.
  • If you have received approval to return your online order, our return shipping address is: ATTN: Returns, Arcadia Publishing,101 N. 12th Street, West Columbia, SC 29169.
  • Arcadia Publishing does not accept returns for digital products. If you have encountered a problem with your ebook download, please contact Customer Service via the form below.